Oh no! Please accept our profuse apawlogies! Know that this is not the norm for us, as we strive for the absolute best experience for our customers.
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Since the boxes go from truck to truck, town to town, it's difficult for us to track down where the issue may have originated, but we can assure you your box left our warehouse with as much attention to detail as possible. Please get in touch with a member of the pack so we can get a replacement sent out to your pup right away!