If you receive a message that says your email address or password isn't recognised then please follow the steps below:
Make sure you are using the same email address and password you registered with.
If you can't remember your password click on the 'forgotten password' link on the login page.
Here, you'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
If you are still unable to login then please ask us for help via our chat option below.
Please give us as much detail as you can about the issue including screen shots of any error message you see and what you’ve done so far to try to resolve it.