If you saw a 'Thanks for your order' page and an Order ID after checkout then don't worry - we have your order.

From time to time, our emails might drop into your email 'junk' or 'spam' folder because your email provider might not recognise us as a sender.

We would advise you:

  • Check your email 'junk' or 'spam' folder to see if your order confirmation email is in there.
  • If it is, you will be able to mark it as 'not junk or spam' so you'll receive all of our emails in future.
  • If you can't find your email confirmation then please contact us using the chat below.

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