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How do I exchange an item or get a refund?
How do I exchange an item or get a refund?

I need to exchange or get a refund on an item

John avatar
Written by John
Updated over a week ago

Tailor-made Items

Items marked as ‘tailor-made’ cannot be returned unless faulty. As these products are made to order just for you, we are unable to offer a refund or accept any returns of this item unless deemed faulty by us. 

To avoid disappointment, please ensure you check that the item you are ordering is correct. If you have any queries regarding the ordering process, please don’t hesitate to contact us.

In-Stock items

Items marked as ‘Stock’ can be exchanged or returned. Please contact us if you wish to ask for an exchange or refund via our chat button or drop us an email.

We will then ask you to package the item up to ensure it gets back to us safely and send it back to us within 14 days of receipt. We will process the refund directly to your payment card in no more than 14 days after the day the product is received by us.

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