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Part of my order is missing
Part of my order is missing

Where is my order?

John avatar
Written by John
Updated over a week ago

Is your furry friend waiting for the postman?🐶

We know how eager you and your furry friend will be to receive your parcel so let us help you...

If you have ordered more than one item from us, these may be shipped separately so please allow up to five working days for your whole order to be delivered. 

If your order is being delivered via courier, they will be in contact with you as soon as your parcel has been shipped to advise you of an estimated delivery date and time slot, they will also offer you alternative options if you're not going to be home when they arrive. 

If your order has not been delivered and you have waited five working days for this, please contact us using the chat button below and we'll look into this for you. 

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